Total Care by CAS Products
Our Total Care service contracts offer the ultimate in uptime, underpinned by expert service engineers, original OEM parts, no-fuss 24/7 callout, and connected Industry 4.0 equipment with live data analytics.
Uptime Package
What’s on offer:
Worry-free air
Maximise productivity with a 98% compressed air availability guarantee, as well as an energy-saving commitment. Don’t sweat it – it’s all part of the contract.
Live monitoring
Our ICONS live monitoring solution lets you track performance easily and remotely with an online interface, as well as providing direct ALUP factory support to get swift feedback.
Genuine parts only
Ensure reliable operation with on-time maintenance by our experts. They replace consumables, prevent breakdowns, and use Original Parts designed for your compressor to maintain efficiency.
Warranty
Get full coverage for up to 5 years, including all routine and non-routine services. With our uptime solution, we ensure that all repairs are carried out within our Service Level Agreement, ensuring we keep to our uptime commitment, offering total peace of mind.
24/7 support
Our team are on call 24/7 to assist with any issues you may have. We guarantee a 2hr response time, round the clock.
An unbeatable combination.
CAS Products’s onsite expertise with ALUP and Pneumatech quality: It’s the perfect blend of technology and knowledge. We can take full care of your equipment, so you don’t need to worry about compressed air – we’ve got your back.
The latest technologies
- High-efficiency motors
- Intelligent monitoring and control
- Remote intervention
A team you can trust
- Solid advice provided by industry experts
- Technical knowhow from talented engineers
- Your equipment serviced at a gold-standard, always
Total Care FAQs
Can you cover my existing equipment?
We will cover your existing equipment under Total Care, although we need to know the full history of your equipment to be able to provide the uptime guarantee. We may need to perform a comprehensive service of your equipment up-front at an extra cost, so we can make sure that you don’t encounter any unexpected hitches along the way. It’s the best way for us to stick to our word – when we say we guarantee the uptime, we mean it. If we’re unable to establish the history of the machine we may require some exclusions to the contract.
How do you support all the different products?
We provide regular training to our engineers on all aspects of compressor service, across all brands of compressor. We have access to the manufacturer training for ALUP, Pneumatech, Atlas Copco and more brands, so you’re getting the very best the industry can offer when it comes to keeping your equipment running perfectly. With technology becoming increasingly complex and ever-more reliant on electronic systems, it’s critical that compressed air systems are serviced by those in the know.
How do you guarantee uptime?
Our compressor engineers fully inspect your equipment during a routine service and ensure any at-risk parts are changed, not just those due to be swapped. This ensures maximum reliability and stress-free production. In addition, ALUP and Pneumatech product experts address any early signs that your compressor performance is dropping, allowing our engineers to intervene before any issues appear – all as part of Total Care.
What’s covered under Total Care?
We will include as much as possible under Total Care to ensure maximum simplicity when you deal with us. This means we’ll cover:
- Compressors and Gas Generators
- All types of dryer (refrigerant, membrane, desiccant types)
- Line filters and line water separators
- Oil-water separators
- Coalescent drains (timer and zero-loss types)
Why don’t you cover pipework / air distribution systems?
We do cover pipework, but under a different agreement. This is because there are very different requirements when maintaining compressed air distribution networks, including mandatory testing when distributing breathing-grade air.